Automotive Customer Service Advisor
Location: Arlington Truck Center – Arlington, TX
Schedule: Full-Time | On-Site | $17–$18/hr + Monthly Bonus
Love cars? Love helping people?
Join MEI Group’s fast-paced Arlington service center as a Customer Service Advisor and become the go-to expert for keeping our customers’ vehicles – and their experience – running smoothly. You’ll be the critical link between drivers, technicians, and solutions.
What You’ll Be Doing
As a Customer Service Advisor, you’re not just answering calls — you’re building trust and providing solutions. Your responsibilities will include:
Guiding customers through their service journey with updates, clear explanations, and a helpful attitude
Driving service sales by recommending necessary repairs and maximizing technician labor hours
Coordinating repairs, managing dispatch priorities, and verifying warranty approvals
Communicating estimates, timelines, and service changes to keep customers informed
Maintaining accurate records, from the service workbook to warranty documentation
Identifying repair trends and collaborating with other teams to improve quality and efficiency
Arranging towing or transportation when needed
What We’re Looking For
You don’t need to be a mechanic – just bring your people skills, attention to detail, and eagerness to learn. We’ll train you on the rest.
High school diploma or GED
Valid driver’s license and clean driving record (required)
Previous service advisor experience is a plus
Automotive knowledge or interest is helpful
Excellent communication and customer service skills
Ability to multitask and stay organized in a fast-paced environment
Basic computer proficiency
Dependable, team-oriented, and ready to grow
Pay and Schedule
Hourly Pay: $17.00–$18.00 (based on experience)
Monthly performance-based bonus (after 90 days)
Monday to Friday, 8-hour shifts
Occasional weekend availability during peak periods
On-site in Arlington, TX (must reliably commute or plan to relocate)
Benefits
Health, Dental, and Vision Insurance
Life Insurance
401(k) retirement plan with company match
Paid Holidays and Paid Time Off (PTO)
Access to an onsite, fully equipped gym
Career growth opportunities within a growing automotive group
About MEI Group
MEI Group is a privately owned automotive company headquartered in the Dallas-Fort Worth area. Since 1992, we’ve expanded to 10 Buy Here, Pay Here dealerships and over 300 employees. Our in-house financing through MEI Finance allows customers to purchase and finance vehicles all in one place, offering more flexibility and convenience.
At MEI, we value integrity, hard work, and innovation — and we’re committed to both customer satisfaction and employee development.
Ready to take the next step in your career?
Apply now and become part of a team that’s driving the future of automotive service.