Location: Arlington Truck Center – Arlington, TX
Job Summary:
This position is responsible for driving business growth by improving the operational efficiency and consistency of the customer vehicle repair process while ensuring adherence to MEI Group’s diagnostic and repair protocols. The role operates in a fast-paced, call center-style environment.
Ensure customers receive prompt, courteous, and effective service
Drive technician labor sales to meet departmental sales forecasts
Prioritize required services and present customer options when applicable
Keep customers informed on completion times, service expenses, and changes
Monitor and manage the mechanical warranty approval process
Dispatch vehicles for repair based on priority and warranty status
Collaborate with other departments regarding vehicle quality and escalated issues
Verify vehicle warranty coverage through proper documentation
Update and maintain the service workbook
Clearly communicate service estimates and vehicle return times to customers
Arrange for towing and temporary transportation when necessary
Identify repair trends using reports and analytics
Perform other duties as assigned by management
High school diploma or equivalent (GED)
Valid driver’s license and clean driving record (REQUIRED)
Previous service advisor experience a plus
Automotive knowledge or training is preferred but not required
Excellent communication, interpersonal, and customer service skills
Stable work history with customer service experience
Strong work ethic, upbeat attitude, and team-player mentality
Ability to learn quickly and apply training in real-time
Must be detail-oriented and comfortable multitasking in a fast-paced environment
Basic computer skills required
Ability to work in a call center environment
Combination of indoor and outdoor duties
Occasional exposure to noisy and/or inclement weather
Requires standing or walking for extended periods
Hourly Rate: $17.00 – $18.00 (Based on Experience)
Bonus: Monthly performance-based bonus (after 90 days)
Full-Time
Monday to Friday
8-hour day shifts
Occasional weekend availability during peak periods
On-site in Arlington, TX (must reliably commute or plan to relocate)
Health Insurance
Dental and Vision Insurance
Life Insurance
401(k) retirement plan
Paid Holidays
Paid Time Off (PTO)
Access to an onsite fully equipped gym to support a healthy, active lifestyle
MEI Group is a privately owned company headquartered in the Dallas-Fort Worth (DFW) region. Since 1992, we have grown to include 10 Buy Here, Pay Here dealerships with over 300 employees. Our integrated in-house financing model through MEI Finance allows customers to purchase and finance their vehicles in one place—streamlining the car-buying process and offering more flexibility.
We are committed to customer satisfaction and employee development. At MEI, you’ll be part of a company that values integrity, hard work, and innovation.