Job Summary:
MEI Finance is seeking a Midrange Collector to join our team. The collections representative is responsible for initiating calls to delinquent customers to collect past due payments while maintaining high standards of customer service and compliance.
Provide excellent customer service via phone, focusing on first-contact resolution
Monitor, manage, and maintain assigned accounts
Establish and maintain strong customer relationships
Effectively negotiate payment arrangements on delinquent loans
Utilize probing questions and effective documentation practices
Ensure all demographics submitted on accounts are accurate and updated
Meet collection goals, including delinquency and cash collections
Perform basic skip tracing as needed
Adhere to company policies and compliance with state and federal guidelines
Perform other duties as assigned
Minimum 2 years of prior Midrange collections experience
Proficient knowledge of FDCPA (Fair Debt Collection Practices Act)
Goal-oriented and results-driven
Excellent verbal and written communication skills
Strong interpersonal and organizational skills
Ability to multitask, prioritize, and work independently under pressure
Must meet daily, weekly, and monthly individual/departmental goals
Team player with a positive, professional attitude
Ability to receive, retain, and implement effective feedback
Hourly Rate: Up to $18.00/hour (based on experience)
Bonus: Weekly bonus incentives available
Full-Time
Day Shift
Monday to Friday & Every Other Saturday
Medical, Dental, Vision, and Life Insurance
401(k) Retirement Plan
Paid Holidays and Paid Time Off (PTO)
Onsite fully equipped corporate gym to support employee wellness and a healthy lifestyle
MEI Group is a privately owned company based in the Dallas-Fort Worth (DFW) area, operating since 1992. With a workforce of over 300 professionals, we’ve built a solid reputation for quality, customer service, and in-house financing expertise. Our group includes 8 “Buy Here, Pay Here” dealerships, where customers purchase and finance vehicles directly through us via MEI Finance.
Our integrated approach simplifies the car-buying process while providing flexible financial solutions tailored to individual needs.