Skip Tracer – Auto Collections
We are seeking a detail-oriented and persistent Skip Tracer to join our Auto Collections team. The ideal candidate will specialize in locating customers with delinquent auto loan accounts aged 91 days and beyond. This role involves close collaboration with internal collectors, account managers, and external repossession agents to ensure asset recovery and minimize losses.
Job Description
Responsibilities / Duties:
• Investigate and locate customers who have defaulted on their auto loans (91+ days delinquent).
• Utilize various skip tracing tools, databases, social media, and public records to gather accurate and actionable information.
• Maintain regular communication with third-party repossession agents, providing real-time updates on leads, addresses, and vehicle locations.
• Document all skip tracing efforts, findings, and updates in the collections management system accurately and in a timely manner.
• Collaborate with internal collections staff to align skip tracing strategies with overall recovery efforts.
• Monitor accounts in the skip queue and recommend next actions based on trace results and risk evaluation.
• Adhere to all federal and state compliance requirements, including FDCPA and company policies.
Qualifications and Education Requirements
• Minimum 2 years of backend skip tracing or collections experience is required.
• Team-oriented with a strong sense of collaboration.
• Ability to thrive and adapt in a fast-paced environment.
• Goal-oriented with a focus on performance metrics.
• Proficient knowledge of FDCPA regulations.
• Excellent verbal and written communication skills.
• Strong interpersonal and organizational abilities.
• Detail-oriented with solid problem-solving and analytical skills.
• Capable of multitasking and working independently under pressure.
• Must meet daily, weekly, and monthly individual and departmental goals.
• Ability to receive, retain, and implement effective feedback.
Compensation & Benefits
Hourly Rate: $18–$19 (based on experience)
Bonus: Eligible for weekly bonus incentives
Benefits Package Includes:
• Medical, Dental, and Vision Insurance
• Life Insurance
• 401(k) Retirement Plan
• Paid Holidays and Personal Time Off (PTO)
At MEI, we’re proud to offer a comprehensive benefits package that supports your professional and personal well-being.